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About this policy

This policy explains what types of personal information will be gathered when you visit the official Fenzyx website, (the “Site”) and how this information will be used. Please note that this policy applies to the main web pages (i.e. those in fenzyx.com).

Please read the following carefully to understand our practices regarding your information and how we will treat it.


The security of your personal Information is important to us but remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

Information collected

On some parts of the Site, you may be asked to provide some limited personal information to enable the provision of certain services. Fenzyx may store this information manually or electronically. By supplying this information, you are consenting to Fenzyx holding and using it for the purposes for which it was provided. Information provided will be kept for as long as is necessary to fulfil that purpose.

When you use the Site or contact us by e-mail, social media or other methods, we may collect and process the following data about you:

Information you give us, including:

  • Forms filled out by you on the Site;

  • Content of correspondence with us by e-mail or other methods;

  • Participation in blog comments or other social media functions on the Site;

  • Registering to receive our newsletter or other communication;

  • Entering a competition, promotion or survey;

  • Reporting a problem or requesting support for the Site.

The information you give us may include your name, address, e-mail address and telephone number, date of birth, photographs, images or comments.

Information we collect about you:

With regard to each of your visits to the Site we may automatically collect the following information:

  • Technical information, including IP address, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform;

  • Information about your visit, including the full URL clickstream (the path you take to, though and from the Site including date and time);

  • Pages you viewed or searched for, page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-hovers / mouse-overs), and methods used to browse away from the page.

We may also collect information about your computer, including your device, (such as a smartphone or tablet), IP address, operating system, browser type and where you access and visit our Site. Such information may include unique device identifiers and mobile network information (including telephone number), language and time zone, operating system, hardware version, device locations (including specific geographic locations, for example via GPS, Bluetooth or WiFi signals). This information is collected for system administration and to report aggregate information to our webmasters and is statistical data about our users' browsing actions and patterns which does not identify any individual. It allows us to ensure that content from our Site is presented in the most effective manner for you and for your computer.

Information we collect from other sources:

We also work with third parties (including, for example, business partners, sub-contractors in technical, advertising networks, analytics providers, social networks such as Facebook and Twitter, search information providers and third parties who enable social network integration) and may receive information about you from them. We do this to offer you a social and personalised experience on the Site.

If you choose to use features on this Site that connect to your online profiles, accounts or services including social media accounts, we may collect any information that you permit through your settings on those accounts. For example, if you ‘like‘ our Facebook Page or post a comment on our blog pages through your Facebook account and choose to allow Facebook to share your profile with us, we may collect that information. Information we receive from such connected accounts include email address, first and last name, location (hometown and country), gender, date of birth, likes, posts or other social activity. Please review your connected account privacy settings to control what information is provided to us through this option.

We may use information held about you in the following ways:

  • To help us respond to your queries;

  • To provide you with information about Fenzyx;

  • To provide you, or permit selected third parties to provide you, with information about other goods or services we offer that are similar to those that you have already purchased or enquired about or that we feel may interest you;

  • To make suggestions and recommendations to you and other users of our Site about goods or services that may interest you or them;

  • To provide or permit third parties to provide targeted advertising via websites you visit about goods or services that you may find interesting (you can find out more about this in our Cookie Policy).

  • To measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you;

  • To allow you to interact with our Site, for example by posting blog comments or to share information from our Site on third party social media or RSS platforms;

  • To carry out our obligations in providing information, products and services that you request from us;

  • To manage your access to the services or notify you about changes to the services;

  • To comply with legal and regulatory requirements;

  • To administer our Site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;

  • To improve our Site to ensure that content is presented in the most effective manner for you and for your computer;

  • As part of our efforts to keep our Site safe and secure;

We may combine information we receive from other sources with information you give to us and information we collect about you (including information in relation to your devices). We may use this combined information for the purposes set out above.

Disclosure of your information

We may share your personal data with selected third parties including:

  • Business partners, suppliers and sub-contractors for the performance of any contract we enter into with them or you in order to provide you with a product or service;

  • Business partners, suppliers and sub-contractors to provide you with information about promotions and offers;

  • Other relevant artists and/or their representatives;

  • Advertisers, advertising networks and social networks that require the data to select and serve relevant adverts to you and others. We may also use aggregate and other information to help advertisers reach the kind of audience they want to target. We may make use of the personal data we have collected from you to enable us to comply with our advertisers' wishes by displaying their advertisement to that target audience;

  • Analytics and search engine providers that assist us in the improvement and optimisation of our Site;

  • Third parties when you consent to or request such sharing.

We may disclose your personal data to third parties:

  • If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms and conditions of use and other agreements; or to protect the rights, property, or safety of Fenzyx, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction;

  • To any other third party where lawful.

How we use cookies

We use cookies and other internet tracking software to help personalise content, tailor and measure advertising and provide a safer environment so that you get the best experience on our Site. Cookies also allow us to distinguish you from other users and enable us to improve the website.

By clicking, navigating or otherwise using our website, you agree to allow our collection of information on and off the website through cookies and other internet tracking software. 

For more detailed information on the cookies we use on the Fenzyx web pages (i.e. those in fenzyx.com/) and the purposes for which we use them, please see our Cookie Policy.

Social media and other third parties that provide content, advertising or functionality on our Site

Some of the content, advertising and functionality on our Site may be provided by third parties that are not affiliated with us, for example, you may ‘like’ our Facebook Page or post a comment on our blog pages through your Facebook account. These services will authenticate your identity and provide you the option to share certain personal data with us.

Third-party advertisers also may have a presence on our Site. These and other third parties may collect or receive certain information about your use of our Site, including through the use of cookies and other internet tracking software, and this information may be collected over time and combined with information collected across different websites and online services.

Some of these companies participate in industry-developed programs designed to provide consumers choices about whether to receive targeted advertising.

Links to third party websites

Our Site may contain links to and from other websites for example through our news items, blog entries or music and video content. If you follow a link to any other website, please check their policies before you submit any personal information to those websites. Fenzyx does not accept any responsibility or liability for those policies or websites.

Your rights

You may be entitled, in accordance with applicable law, to object to or request the restriction of processing of your personal data, and to request access to, rectification, erasure, and portability of your own personal data by contacting us as described in the Contact section below. We may require you to prove your identity with approved and appropriate identification if you request this information.

You may also be entitled, in accordance with applicable law, to lodge a complaint with a supervisory authority if you consider that our processing of your personal data infringes applicable law.

You are responsible for keeping your information current and up-to-date. You may update your information by contacting us as described in the Contact section below.

We will retain your information for as long as is needed to provide you with services on our Site. We will retain and use your information as necessary to comply with our legal obligations, to resolve disputes, and enforce our agreements.

Users of the Site in the European Economic Area

This section of this Privacy Policy applies only if you use the Site from a country that is a Member State of the European Economic Area ("EEA") and supplements the information in this Privacy Policy.

As well as this Privacy Policy, your privacy is protected by law. The General Data Protection Regulation ("GDPR") ensures that we use your personal information only if we have a proper reason to do so. This includes sharing it outside of Fenzyx.

Legal Basis for Data Processing

We process personal data for the purposes set out in this Privacy Policy, as described above. Our legal basis to process personal data includes processing that is:

  • Necessary for the performance of the contract between you and us, for example, to provide you with the services you request on our Site;

  • Necessary to comply with legal requirements (for example, to comply with applicable accounting rules and to make mandatory disclosures to the appropriate departments for law enforcement);

  • Necessary for our legitimate interests (for example, to manage our relationship with you and to improve the Site); and based on consent by our customers (for example, to communicate with you about our products and services and provide you with marketing information), which may subsequently be withdrawn at any time (by using preference settings on our Site or contacting us as set out in the Contact section) without affecting the lawfulness of processing based on consent before its withdrawal.

In some instances, you may be required to provide us with personal data for processing as described above, in order for us to be able to provide you with our services and all the features of the Site.

Information which you provide to us will ordinarily be stored manually or on our secure servers. However, we do work with third party service providers, some of whom host and operate certain features of the Site. Consequently, information that we collect from you may be collected in, or transferred to a destination outside the EEA and that information may also be processed by staff operating outside the EEA who work for one of our third party service providers. By submitting personal information, you agree to this collection, transfer, storing and processing. All of our third party service providers are required to take commercially reasonable and appropriate security measures to protect your personal data. We will take all reasonable steps necessary to ensure that your data is treated securely and in accordance with this Privacy Policy.

Changes to our Privacy Policy

Any changes we may make to our Privacy Policy in the future will be posted on this page. We reserve the right to update or change our Privacy Policy at any time and you should check this Privacy Policy periodically. Your continued use of our Site after we post any modifications to the Privacy Policy on this page will constitute your acknowledgement of the modifications and your consent to abide and be bound by the modified Privacy Policy.


Any questions or concerns about privacy on this Site should be sent by filling out the form here.